Free resources

 
 

WORKPLACE COMPLAINTS: HOW TO MANAGE THEM EFFECTIVELY

Every business, big or small, has to deal with complaints or workplace allegations at one point or another. That’s why knowing how to manage complaints effectively is a must for every business owner.

From what to do the moment an allegation hits your desk, to handling the aftermath of a workplace investigation, this ebook guides you through the process of diffusing unpleasant situations and turning them into valuable lessons for your business.

WELLBEING AND PRODUCTIVITY WHEN WORKING FROM HOME

 Drawing from his experiences on successfully managing a mental illness while running a business, David Westgate provides valuable quick tips and advice on:

  • How to stay productive while working from home and navigating the work day with your new ‘colleagues’

  • Maintaining your mental health and wellbeing through change and uncertainty

  • Staying connected and maintaining communication with your team and social networks while social distancing and;

  • Building support networks and knowing when to reach out for assistance.

My business’s COVIDSafe plan

FCOVID‑19 will be with us for some time, so it’s important that your business has a plan - and continues to plan - to keep your workplace healthy, safe and virus-free. All Australian Governments have agreed to a set of National COVID-19 Safe Work Principles to guide us and ensure that our workplaces are healthy and safe. This planning toolkit will help your business prepare a plan for the different stages of the pandemic. You should revise your plan frequently, particularly as restrictions and conditions change.

The toolkit:

• will help you work out what resources are available and where you can go for support

• will help you develop a clear plan for trading through and after the COVID‑19 pandemic

• takes about 30 minutes to complete.